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I had a problem with Sidesync not working properly with my S8 and Windows 8. The issue is I also have a Windows 10 machine and sidesync will not work at all on it. As soon as it loads it disconnects. I have run the compatibility trouble shooter and it says it is an incompatible program. Is there any help i can get with this please? I asked Samsung about this and after checking the system requirements are met in Windows 10 they said refer this issue to Microsoft.

Thanks in advance. Mobile devices have an installer called PC suite to make it readable and compatible with your computer.

Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. I use EasyTeather program on my computer to connect to my S8 with the Easy Teather app so i can get internet access on my computer. I upgraded my computer from Windows 8. I have another equivalent machine with Windows 8. Using a smart phone sometimes will not apply the plug and play function on your computer.

For more troubleshooting methods, follow the workarounds below:. Based from what transpired and on the troubleshooting steps you have performed, what we have is an incompatibility issue between Samsung Sidesync and Windows Because of this, we encourage you to submit your issue using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item, we gather additional details and information about your issue that will help us determine what's causing it and address it.

Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. I was just about to use the feedback hub you suggested when i stumbled on a solution to this.

On my Windows 10 i have Dropbox which loads when i start the computer and logon. I noticed today when Sidessync kept disconnecting after loading that Dropbox would restart each time and it clicked on my that this program might be the culprit so I closed it! After did this and ran Sidesync again, volla! The Phone screen loads and I can do the things I want to one the phone.

I am not sure why Dropbox interfers in this way but I have disabled it to start up when i logon to the computer for now. Thanks for your help anyway! I thought u might be able to help.. When it dies not connect I usually have to close the apps both on my cell and pc then it connects.

This Is very frustrating. Makes sure the app and the PC side software are up to date. I dont know what windows versiin you are in but maje sure all the windows updates are done and also that you cell OS, i.

Android is also up to date. Also make sure the Sudesync requirements are met. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

Rudolph Scott. Rudolph Scott Hi. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Johann Eva Microsoft Agent. Hi Rudolph, Mobile devices have an installer called PC suite to make it readable and compatible with your computer. If there is a CD installer when you bought your smartphone. If you are connected to a WiFi. The version of your Windows. If you are using a desktop computer or laptop.

Make and model of your computer. Changes you've made prior to your concern. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Johann Eva's post on July 11, Here is the info you requested. I connect bia a USB as i dont have access to Wifi. My USB cable is 1m. There is no CD installer. I do not have access to WiFi at home. I am using Windows 10 Professional 7.

I am using a desktop computer 8. I hope this helps!! In reply to Rudolph Scott's post on July 11, For more troubleshooting methods, follow the workarounds below: Check if your USB cable is meant for charging only not for connecting your phone to a PC. Check if you have other downloadable file transfer applications for your phone. If you can start the USB debugging options in your smartphone. If you can navigate to turn on the Developer options on your phone.

Get back to us if you can apply these methods. I tried your suggestions but none of them worked. Do you know if others have problems with Sidesync and Windows 10?

What else can I do? Samsung seem to think its a Windows 10 problem. Jose Est Microsoft Agent. In reply to Rudolph Scott's post on July 21, Hi Rudolph, Based from what transpired and on the troubleshooting steps you have performed, what we have is an incompatibility issue between Samsung Sidesync and Windows On a Windows 10 device, search for Feedback Hub in Cortana search, then launch the app. Select the Problem , and share any details you think are relevant and choose an appropriate category and subcategory.

Important: If possible, reproduce the problem s after clicking Begin monitoring or Start capture near the end of the form; Stop monitoring when you're done.

Once you've completed the form and monitoring, click Submit. Click Continue using feedback Hub. Click My feedback at the top, then find the item you submitted it may take a while to appear.

Open the item you submitted, then click Share. If you have other concern, don't hesitate to get back to us. In reply to Jose Est's post on July 21, In reply to Rudolph Scott's post on July 26, Please help Thanks Ll.

In reply to Johann Eva's post on July 13, Please help Thanks. In reply to Rudolph Scott's post on November 4, I am using Windows I'm trying to use Wi-Fi and everything is up To date. It only works if I open the Sidesync on my cell and pc with in minutes of each other. ANy thoughts Thanks Larry. This site in other languages x.